Cookies and Your Privacy at Betzillo

This page explains how Betzillo uses cookies and handles your personal information. We collect data only where necessary to run our site, keep gaming fair, and meet legal obligations in Australia. You have clear rights over your information, and we tell you exactly how to manage it.

What Are Cookies?

Cookies are small files stored on your device when you visit websites. They help sites remember your preferences, keep you logged in securely, and understand how people use the service. Betzillo uses three types:

- Essential cookies: These make the site work. Without them, you could not log in or play games. - Analytics cookies: These show us how visitors move through the site. They do not identify you personally but help us fix problems and improve performance. - Marketing cookies: These track visits from ads so we can measure campaign results. You must agree before these are set.

You can change your cookie choices at any time through your account settings or browser controls. Blocking non-essential cookies will not stop you from playing.

Data We Collect and Why

When you sign up, deposit, or contact support, we collect specific information:

- Identity and contact details: Full name, date of birth, email, phone number. Needed to open your account and confirm you are 18 or older. - Payment information: Card or e-wallet details. Used only to process deposits and withdrawals securely. - Technical and usage data: IP address, device type, pages visited, session length. Helps detect fraud, ensure fair play, and improve site stability.

We rely on lawful reasons to process this data: fulfilling our contract with you, meeting legal duties (like anti-money laundering rules), or pursuing legitimate business interests. Always balanced against your privacy.

Who We Share Data With

Your data is never sold. We share limited information only where required:

- Payment providers receive just enough to complete transactions. - Identity verification partners check documents during signup or withdrawal. - Gaming regulators may request records during audits or complaints.

All third parties must protect your data to standards equal to ours.

How Long We Keep Information

Australian gaming laws require operators to retain transaction and identity records for five years after an account closes. This helps regulators investigate disputes or breaches. We delete data earlier only where the law allows and no active issue exists.

Your Privacy Rights

You can ask us for a copy of your data, correct errors, or request deletion where permitted by law. You also have the right to object to certain processing or move your data elsewhere. To act on these rights, contact our data protection team via the secure message centre in your account. We respond within 30 days.

Security Measures

All data sent between your device and our servers uses strong encryption. Access to personal information is restricted to staff who need it for their role. Regular security tests help us spot and fix weaknesses quickly.

Responsible Gambling Tools

Gambling should stay a form of entertainment, not a way to earn money. Betzillo offers tools to help you stay in control:

- Deposit, loss, and session time limits: Set daily, weekly, or monthly caps. New limits apply straight away; increases take 24 hours. - Reality checks: Get pop-up reminders showing how long you’ve played. - Cooling-off periods: Pause your account for 24 hours to seven days. - Self-exclusion: Lock your account for a fixed term (minimum six months). During this time, you cannot log in or reopen the account.

If gambling feels stressful, costs more than you planned, or affects your daily life, these signs suggest it’s time to step back. Free, confidential support is available from Gambling Help Online.

Account Rules and Fair Play

Only one account per person is allowed. You must be 18 or older and physically located in a place where online gambling is legal. Before your first withdrawal, we verify your identity and payment method to prevent fraud.

Bonuses come with clear terms: wagering requirements, eligible games, expiry dates, and maximum cashout amounts. Trying to exploit offers across multiple accounts voids all bonuses.

Using bots, colluding with other players, or filing false chargebacks breaks our rules and may lead to account closure.

If you disagree with a decision, contact our support team first. If unresolved, you can escalate the matter to your state or territory gaming regulator.

Changes to This Policy

We update this page if our practices change. The revised version appears here with a new effective date. Continued use of the site means you accept the changes.